We are looking for a Marine Dispatcher

KOTUG Canada is currently seeking a motivated and detail-orientated individual to join our dynamic team as a full-time Marine Dispatcher. This role is vital in our operations being responsible for the safe and effective daily scheduling and planning of both company and third-party resources to meet client requirements.

What you will be doing

As a Marine Dispatcher, you will be coordinating and communicating vessel activities between the vessel Captains, Agents, and Ship Owners. This role plays a key part in ensuring safe, efficient, and client-focused marine operations. The responsibilities of the role include:

• Provide timely responses to client emails and calls. As a client facing role, the Dispatcher is primarily responsible for monitoring and responding to client emails and confirming their bookings based on 24/7 operations. It is critical to acknowledge client orders within an hour of receipt.
• Maintain and communicate the 10 day look ahead of the vessel schedule.
• Confirm Client orders with vessel officers (SAAM Dispatch during interim) and work with vessel officers (SAAM Dispatch) to resolve any scheduling or weather-related conflicts. Escalate any complex issues to KOTUG Operations Manager.
• Track and report operational metrics and dispatch records, includes maintaining requisite information for billing purposes (e.g. activity log, vessel log, fuel burn, delay/cancellation evidence, etc.).
• Ensure proper handover from previous shifts, including summaries of completed tasks, actuals, and any deviations.
• Stay up to date with and perform all job responsibilities in accordance with QHSE system, manuals, and procedures.
• Maintain effective communication with marine vessel personnel regarding safety and the ability to perform duties effectively.
• Ensure all customer requirements are met in accordance with contract obligations and communicating any changes promptly and clearly.

Who are we looking for
We are looking for a highly organized and analytical Marine Dispatcher who is diplomatic, ethical, and can work in a result-oriented environment. You will play a key role in ensuring that all operations are running smoothly and efficiently.

Experience & Qualifications:

• 3-5 years’ experience in local marine operations (shoreside or on a vessel).
• Previous experience in fleet scheduling, transportation, administration, or logistics.
• Strong computer skills with experience using Microsoft Office suite or applications such as Excel, Outlook, and Word.

Nice to Have

• Experience with weather forecasting systems and tide monitoring.
• Marine radio certificate.

Key Competencies:

• Demonstrates effective written and verbal communication skills with a strong focus on customer service excellence.
• Proven ability to develop and maintain strong working relationships and contribute positively within a team environment.
• Skilled in analyzing situations and making sound decisions under pressure, with a proactive approach to resolving operational issues.
• Familiarity with Transport Canada and other maritime regulations is preferred, with the ability to apply regulatory understanding in day-to-day operations.
• Willingness and ability to perform independent on-call duties, including coverage during evenings, weekends, and holidays, as required.
• Must align with KOTUG’s culture and values, where teamwork, innovation, and safety come first.

What we offer
At KOTUG, we offer more than just a job – we offer an opportunity to be part of an innovative forward-thinking marine company with a strong commitment to safety, efficiency and sustainability in the inshore shipping sector. As a Marine Dispatcher, you will help shape the future of inshore marine logistics while working in a collaborative environment that leverages cutting-edge technology to keep operations running smoothly and safely.

Join a dynamic team where your efforts directly impact the success of our business and the satisfaction of our customers while taking your career to new heights.

Apply today and join our team! Send your Cover letter and CV to resumes@kotugcanada.ca quoting “Marine Dispatcher” in the subject line or call (902)-468-2341 ext 313.